Frequently Asked Questions
Everything you need to know about shopping with House Of Zelena
How long does shipping typically take?
Orders are processed within 24-48 hours. Domestic shipping usually takes 3-5 business days, while international delivery can take 7-14 business days depending on the destination.
What is your return and exchange policy?
We offer a 30-day return policy for unused items in their original packaging. You can initiate an exchange or refund through our online portal by providing your order number.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's website to monitor your package in real-time.
Do you offer international shipping?
Yes, House Of Zelena ships worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location and local customs regulations.
How can I ensure I choose the right size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart to ensure the perfect fit before placing an order.